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Case Study 1
FamilyBiz/Gallaway Training and Recruitment


Gallaway Training and Recruitment required an engaging corporate identity, website and intranet to help people balance one of the greatest challenges of all: career and family.


Hot Chilli's challenge was to create a new brand and website that engages working parents, and provides easy access to diverse resources and information.

The end result also needed to be so impressive that it could be on-sold to financially interested organisations.


We began where we always do... By doing our homework. Preparing a profile of contemporary working parents we examined lifestyle, family make up, employment choices and challenges.

An identity promoting connection

Our research led us to create a FamilyBiz corporate identity that connected with both sexes. It addressed working parents from diverse market sectors and different cultural backgrounds.

The final product was a powerful, emotive image of a man and his son walking into the distance. It captured the notions of sharing time, understanding one another and passing on knowledge. The essence of FamilyBiz.

The identity also incorporated warm, earthy, tangible colours. Both these approaches were paramount to audience acceptance.

A website with emotion: design and structure

The website had its own unique set of challenges. While the overall structure needed to be efficient and orderly, the design needed to suggest confidence, emotion and humanity.

On the navigation side, we workshopped a variety of department headings linked to children's various life stages. We then created colour schemes and imagery that captured the flavour of these special times.

Content and information

Applying Web writing principles, we made the site's comprehensive information palatable and easy to scan. Our content hierarchy was highly legible and aided comprehension.

In addition, Hot Chilli taught FamilyBiz staff how to update their website and manage membership access in-house.

The complete solution was an outstanding success.

FamilyBiz is now used by companies including Qantas, AMP and Lion Nathan as a valued human resource for staff.

See it for yourself: www.familybiz.com.au

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